That’s Right! They are BOTH used to identify Cause and Effect relationships. But do you really know WHY both these techniques are so beneficial to Business Analysis? And even more so in Process Improvement.
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While an affinity diagram may present interesting data and useful ideas, the exercise itself should lead to further analysis. The team can now use a interrelationship diagram, for example, or even a cause-and-effect diagram to get to root causes for late medications.
